bdik's Privacy Policy

1.1 Information provided directly

When you create an account on bdik or use our services, we may collect the following information:

• Name, date of birth, and national identity card details (for age verification)
• Email address and contact information
• Payment information — bKash, Nagad, Rocket, or bank transfer account details
• Transaction history and amounts
• Any communication or support requests submitted by you

1.2 Automatically collected information

When you browse the bdik website, our system automatically collects certain technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Logs of which pages were viewed and for how long
• Session information collected through cookies and similar tracking technologies

1.3 Gaming activity information

To improve your gaming experience and ensure responsible gaming practices, we record the following information:

• Game history and session duration
• Betting patterns and amounts
• Win and loss records
• Promotional offer usage details

2.1 Service delivery and operations

bdik primarily uses the information collected about you for the following purposes:

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Verifying your identity and preventing fraud
• Providing customer support — via live chat and email

2.2 Security and legal obligations

We use information to keep your data and our platform secure, and to comply with applicable laws:

• To detect and prevent unauthorised access to accounts
• To detect money laundering and fraud
• To restrict access to those under 21 through age verification
• To assist in resolving legal claims or disputes

2.3 Service improvement

We use aggregate and anonymised data analysis to further improve our platform. This includes adding new games, speeding up payment processes, and making the user experience smoother.

3.1 Sharing information with third parties

bdik never sells your personal information or provides it to third parties for advertising purposes. However, in certain circumstances, limited information may be shared with our trusted service partners:

• Payment processors (such as bKash, Nagad, Rocket, and bank service providers) — solely to complete transactions
• Technology and hosting service providers — for platform operations
• Identity verification services — for legal compliance
• Game software providers — only data necessary for game operations

Each third party receives only the information needed to carry out their specific function and is bound to meet bdik's privacy standards.

3.2 Disclosure under legal obligations

We may be legally required to disclose information in accordance with a valid order or directive from a competent court, government authority, or law enforcement agency. In such cases, we will provide only the specific information required and will make every effort to notify you as far as possible, unless legally prohibited from doing so.

4.1 What cookies are and why they are used

Cookies are small text files stored on your device. bdik uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security
• Functional cookies: Remembering your preferences and settings
• Analytics cookies: Reviewing site usage and improving services

4.2 Cookie control

You can accept or reject cookies from your browser settings. Please note, however, that disabling essential cookies may disrupt some important functionality of bdik and login sessions may not work.

5.1 Technical security

bdik uses industry-standard technology to protect your information. Our security measures include:

• SSL encryption — all data transfers are encrypted
• Secure server and database management
• Regular security audits and updates
• Two-factor authentication for account access
• Unusual transaction detection system

5.2 Organisational security

Alongside technology, we also ensure data protection at the administrative level:

• Only authorised personnel can access users' personal information
• Staff are provided training on privacy and data protection
• Data access logs are reviewed regularly

5.3 Steps in the event of a security breach

If a security breach occurs, bdik will take immediate necessary action and notify affected users as quickly as possible. Our team monitors security around the clock.

6.1 Retention policy

bdik does not retain your personal information beyond what is necessary. Retention periods are determined based on the following:

• Information required to provide services will be retained for as long as your account remains active
• Financial transaction records will be retained for the period required by legal obligations
• Some information may be retained for a limited period after account closure for fraud prevention and legal claims
• Information that is no longer needed is securely deleted or anonymised

7.1 Right to access and correct information

As a user of bdik, you have the following rights over your own information:

• Right to know: You can find out what information we hold about you
• Right to correction: You can request that incorrect information be corrected
• Right to deletion: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it)
• Right to restrict processing: You can request that your information no longer be used for specific purposes
• Right to data portability: You can request a copy of your data

7.2 How to exercise your rights

If you wish to exercise any of the rights mentioned above, please contact our support team. We always provide support in both Bengali and English. Once we receive your request, we will process it through the appropriate procedure.

8.1 Age restriction

bdik's services are for those aged 21 and above only. We do not knowingly collect personal information from minors. The age verification process is strictly followed during account creation. If we become aware that a minor's information has been collected, we will immediately close that account and delete the related information.

9.1 Policy update procedure

bdik may change or update this privacy policy from time to time. For any significant changes, we will take the following steps:

• A clear notice will be published on the website
• The nature of the change and the effective date will be clearly stated
• Registered users may be notified by email
• The latest version will always be available on this page

If you continue to use bdik after a policy change, you will be considered to have agreed to the updated policy.

10.1 Privacy-related enquiries

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready:

•   Live chat — available 24/7, in Bengali and English
•   Email: [email protected]

We take every privacy-related request seriously and are committed to communicating with you with complete transparency.